Navigate Changing Consumer Behavior and Expectations
While new technologies, competitors and market expectations affect how insurers operate, they also face demand to improve Deaf and hard of hearing individuals’ experiences as part of their commitment to drive diversity, equity and inclusion (DE&I) outcomes.
Our team works with you to navigate the changing landscape and formulate solutions that improve Deaf and hard of hearing customer and employee experiences with your organization.
We Support a Variety of Insurance Company Functions
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Marketing Communications and Business Development
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Customer Engagement and Customer Service
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Candidate/Employee Experience
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DE&I Programming and Communication Accessibility Planning
Custom-Designed Solutions to Scale Impact
Regardless of the insurance products your company provides, we work with your team to understand and meet your business and DE&I needs as it pertains to Deaf and hard of hearing individuals.
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Consulting
We consult on areas impacting Deaf and hard of hearing individuals’ user experiences with your company, ranging from accessibility and procurement planning to strategic partnership and outreach, to help you deliver value throughout their end-to-end experiences.
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Assessments
Our team can conduct a variety of qualitative and quantitative assessments, including communication accessibility and organizational compliance assessments, to help your leaders understand your current state in satisfying Deaf and hard of hearing individuals’ needs.
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Strategic Planning
Our experts partner with you to develop and deploy strategic initiatives that elevate Deaf and hard of hearing customer and employee experiences with your company and, ultimately, create inclusive and accessible experiences where everyone benefits.
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Training
We provide customized in-person workshops, webinars and e-learning modules on pertinent topics impacting the Deaf and hard of hearing user-experience, including communication accessibility, Deaf culture awareness and sensitivity, and unconscious bias and its impact on service delivery.
With 2axend, you can:
- Improve Deaf and hard of hearing individuals' customer experience and build brand loyalty;
- Mitigate risk exposure and enhance organizational compliance;
- Maximize the benefits of employing Deaf and hard of hearing individuals;
- Build capacity to tackle issues such as unconscious bias, inequities, and power and privilege; and
- Advance diversity, equity, accessibility and inclusion outcomes.
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